law

Chapter 93A (Consumer Protection Act)

M.G.L. c.93A §2 makes unfair or deceptive acts in trade or commerce unlawful, and real estate brokerage is trade or commerce. Before suing under §9, a consumer must send a written demand letter at least 30 days before filing; the business has 30 days to tender settlement. A consumer recovers actual damages or $25, whichever is greater, plus attorney's fees, and the court may award double or treble damages for willful or knowing violations. The Attorney General may seek civil penalties up to $5,000 per violation.