1. Which duty does a seller's agent owe to a buyer who is a customer, not a client?
Answer & explanation
Answer: D. Customers are owed HARD duties - Honesty, Accounting, Reasonable skill and care, and Disclosure of material facts - but not loyalty, obedience or confidentiality.
2. A seller has already accepted an offer, and another buyer submits a higher offer. The listing agent should:
Answer & explanation
Answer: D. Listing agents must present all offers through closing, but should not give legal advice about the seller's obligations under the existing contract.
3. An agency relationship can be terminated by all of the following EXCEPT:
Answer & explanation
Answer: A. Agency ends by performance, expiration, mutual agreement, operation of law, death or incapacity, or destruction of the property - not by the wish of an unrepresented customer.
4. The client a broker represents is the:
Answer & explanation
Answer: A. The principal is the client to whom the agent owes fiduciary duties; a customer is a party the agent works with but does not represent.
5. Which fiduciary duty continues even after the agency relationship has ended?
Answer & explanation
Answer: D. Most fiduciary duties end with the agency, but the agent must continue to keep the former client's confidential information private.
6. Which statement about dual agency is correct?
Answer & explanation
Answer: D. Dual agency creates an inherent conflict; with informed written consent, the agent provides limited representation and must keep each party's confidences.
7. In New Hampshire, an agency relationship arises from:
Answer & explanation
Answer: D. RSA 331-A:2 defines agency as a fiduciary relationship arising from a brokerage agreement. The disclosure form is a disclosure, not a contract.
8. During a listing walk-through, the agent notices fresh paint on one ceiling area and a musty odor. The agent should:
Answer & explanation
Answer: C. Agents are not inspectors, but must recognize red flags (stains, odors, cracks) and disclose them for further investigation.
9. A seller agent learns that the seller will accept $20,000 less than list price. The agent may reveal this to a buyer:
Answer & explanation
Answer: B. Confidential information may be disclosed only with written consent, if it becomes public, to defend the licensee, or when law requires.
10. Which of the following is a fiduciary duty an agent owes the principal?
Answer & explanation
Answer: A. Fiduciary duties are Confidentiality, Obedience, Accounting, Loyalty and Disclosure (COALD), plus reasonable care.
11. Which must a seller's agent disclose to the seller under RSA 331-A:25-b?
Answer & explanation
Answer: C. RSA 331-A:25-b requires disclosing potential seller liability for the acts of the principal broker and subagents. The buyer's maximum is not the seller agent's to obtain or share.
12. An appointing agent appoints one designated agent for the seller and another for the buyer in the same transaction. The appointing agent becomes:
Answer & explanation
Answer: A. RSA 331-A:25-e, VI makes the appointing agent a neutral dual agent in that situation.
13. A listing agent knows the seller will accept $20,000 less than list price. A buyer asks, 'Will they take less?' The agent should:
Answer & explanation
Answer: A. The duty of confidentiality bars disclosing information, like the seller's lowest acceptable price, that would harm the client's bargaining position.
14. A licensee never signs a buyer agreement but repeatedly gives a buyer negotiating advice and acts on his behalf. An agency relationship may have been created by:
Answer & explanation
Answer: A. Implied agency arises from conduct; the agent then owes full fiduciary duties. Express agency is created by stated agreement, ideally in writing.
15. A disclosed dual agent knows from a prior listing that the buyer once sold a home under financial pressure. The agent:
Answer & explanation
Answer: C. RSA 331-A:25-d requires the dual agent to keep confidential information private, including information from prior agreements.
16. A buyer asks the listing agent directly whether a suicide occurred in the home, and the agent knows one did. Under RSA 477:4-e:
Answer & explanation
Answer: D. Disclosure at the buyer's request is required when the agent knows, and the statute shields the disclosure from liability.
17. A buyer offers a promissory note as earnest money. The listing agent may accept it only if:
Answer & explanation
Answer: A. RSA 331-A:26, XI prohibits accepting non-cash earnest money without written disclosure to the owner.
18. When must a disclosed dual agent obtain written consent from all parties?
Answer & explanation
Answer: D. RSA 331-A:25-d, I and Rea 701.01(g) require consent no later than preparing the written offer.
19. An agent tells a buyer he will show homes only if the buyer uses the agent's brother as mortgage broker. This is an illegal:
Answer & explanation
Answer: A. Conditioning one service on the purchase of another is a tying arrangement prohibited by antitrust law.
20. The fiduciary duty that requires an agent to safeguard and account for all money and property received on behalf of the client is:
Answer & explanation
Answer: A. The duty of accounting requires the agent to track, report on and properly handle all funds and documents belonging to the client.
21. Written notice of designated agency must be given to the parties:
Answer & explanation
Answer: B. RSA 331-A:25-e, VII(a) and Rea 701.01(h) require notice before the P&S or lease is signed.
22. A seller's agent may provide a buyer customer with which kind of help without creating agency?
Answer & explanation
Answer: B. RSA 331-A:25-b, II allows ministerial acts with written disclosure. Advice on price would be advocacy for the buyer.
23. The best way to create an agency relationship is a(n):
Answer & explanation
Answer: C. A written express agreement clearly defines parties, duties and compensation and is enforceable.
24. A seller knows that the basement flooded last spring, but the damage was repaired and is not visible. The seller and listing agent must:
Answer & explanation
Answer: C. Latent (hidden) defects known to the seller or agent must be disclosed; failing to do so can create liability for both.
25. A seller instructs her listing agent not to show the home to buyers of a certain national origin. The agent should:
Answer & explanation
Answer: A. Obedience requires following lawful instructions only. Discriminatory instructions violate fair housing laws and must be refused.
Sources
Source verification pending. Confirm current requirements with your state regulator.