agency

Mandatory Licensee-Consumer Relationship Disclosure

The Board-approved Massachusetts form that tells a buyer or seller what relationship the licensee has with them: seller's agent, buyer's agent or facilitator, and for agency roles whether it is designated or non-designated agency. It states 'THIS IS NOT A CONTRACT' and creates no obligation. The consumer keeps the original and the licensee keeps a copy for three years. If the consumer declines to sign, the licensee records the date given and the refusal and keeps that record for three years.

Exam tip: Signing the disclosure does not hire the licensee or obligate the consumer to pay; a refusal to sign is documented, not a reason to stop.
Example: A buyer at an open house declines to sign the form; the agent checks the refusal box, dates it and keeps the record for three years.

1. When must a licensee give the Massachusetts Mandatory Licensee-Consumer Relationship Disclosure to a prospective buyer?

Answer & explanation

Answer: A. 254 CMR 3.00(13)(a) and the form require delivery at the first personal (in-person) meeting about a specific property. A phone call is not yet a meeting about a specific property.

Related terms & state variants

agency disclosure designated agency Facilitator (Massachusetts) (MA)

Sources

Source verification pending. Confirm current requirements with your state regulator.

Last verified: 2026-10-23